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A call answering service is a type of service that handles incoming phone calls on behalf of a business or individual. It involves a team of trained professionals who answer phone calls using the company's or individual's name and provide assistance to callers according to predefined scripts or instructions.
A call answering service works by routing incoming calls to a team of trained professionals who answer the phone using the company's or individual's name. The operator then follows a predefined script or set of instructions to assist the caller according to their needs.
The benefits of using a call answering service include improved customer service, increased call response times, streamlined communication processes, reduced missed calls, improved call quality, and increased customer satisfaction.
Yes, call answering services can handle different call volumes, including overflow calls during peak hours, after-hours calls, or calls during holidays and weekends.
Calls are handled by a team of trained professionals who answer the phone using the company's or individual's name and follow a predefined script or set of instructions to assist the caller according to their needs.
Yes, it is possible to customize the scripts used by a call answering service to meet the specific needs of a business or individual.
Yes, many call answering services offer additional services, such as appointment scheduling, and technical support, depending on the needs of the business or individual.
Unfortunately we are not a 24/7 service (yet) We operate Monday - Friday, 8am to 5Pm MST.
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Our Expertise

Some Of The
Services We Offer

Call Screening

Call screening is a feature that we include, where we answer the call and ask the caller for their name and the reason for their call. We then eather take a message and pass on it on, or do with it as instructed by our clients.

Answering Incoming Calls

Our team of highly trained professionals is dedicated to answering your calls promptly and professionally. We understand that every call is important, and we treat each one with the utmost care and attention. Whether it’s a sales call or a customer inquiry, we are here to help.

Customer Service

When you partner with us for your customer service needs, you can rest assured that your customers will always receive prompt and courteous service. Our team is trained to handle a variety of customer inquiries and concerns, from basic product questions to more complex issues. We work diligently to resolve customer issues in a timely and satisfactory manner, ensuring that your customers remain happy and loyal to your brand.

Appointment Scheduling

Our team of highly skilled professionals is dedicated to providing personalized and reliable appointment scheduling services that meet your unique needs. We understand that every business is different, which is why we take the time to understand your specific requirements and create a customized plan that works for you.

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